Privacy policy

Body responsible for this website

MATESO GmbH
Daimlerstraße 15
86356 Neusäß
E-Mail: info@mateso.de
Telefon: +49 821 747787-0
Telefax: +49 821 747787-11

Name and address of the data protection official

SECUWING GmbH & Co. KG / Datenschutz Agentur
Maximilian Hartung
Frauentorstraße 9
86152 Augsburg
E-Mail: epost@datenschutz-agentur.de
Telefon: +49 821 90786458

General

Under constitutional law, every citizen has the right to determine the use of their personal data themselves. We are therefore obligated to protect the data with which you entrust us when visiting our website. In the following, we want to show you what data we collect from you, what happens with these data, and what security measures we have taken to protect these data from misuse. By providing this transparent and understandable information on our data protection regulations, we want to ensure that visitors and customers are well informed on the collection, processing, and use of personal data.

Personal data

Personal data include all information that refers to an identified or identifiable natural person (e.g. name, address, phone number, date of birth, or email address). In principle, you can use our online offering without providing personal data. However, the use of certain services may require providing personal data, e.g. registering or participating in a competition. 

Legal basis and purpose of processing

We process your personal data for the following purposes: 

  • Provision of this online service (online shop, product testing) and contractual performance in accordance with our terms of use/general terms and conditions.
  • Our own and third-party advertising as well as market research and reach measurement to the extent permitted by law or on the basis of consent. 
  • Sending an email newsletter
  • Contacting you to process your requests (ticket system, live chat)

Disclosure of data to third parties

We generally only disclose your personal data to third parties insofar as this is necessary for contractual performance, we or the third party have a legitimate interest in disclosure, or you have consented to this. If data have been transmitted to third parties on the basis of legitimate interest, this will be explained in this privacy policy. Furthermore, data can be disclosed to third parties if we should be obligated to do so due to legal regulations or enforceable official or judiciary orders. 

Service providers

We retain the right to employ service providers to collect and process data. We only make personal data necessary for conducting specific tasks available to service providers. For example, only your email address may be disclosed to a service provider, so that they can send the newsletter for which you registered. Service providers may also be commissioned to provide server capacities. Service providers are generally only integrated as so-called processors who are only permitted to process personal data acquired from users of this online offering according to our instructions.

Duration of storage; retention periods

We store your data for as long as it is required for providing our online offering and the associated services or as long as we have a legitimate interest in continued storage. In all other cases, we delete your personal data, with the exception of such data that we are obligated to retain to comply with contractual or legal (e.g. tax or commercial) retention periods (e.g. invoices). Contractual retention periods may also stem from contracts with third parties (e.g. holders of copyrights and ancillary copyrights). We block data that are subject to a retention period until the period has expired.

Log files

Every time you use the internet, your browser automatically transmits certain information, which we store in so-called log files.

We store the log files exclusively to detect errors and for security reasons (e.g. resolving attack attempts) for 7 to 10 days and delete them afterwards. Log files that must be kept for evidentiary purposes are exempt from deletion until the respective incident has been resolved conclusively and may also be passed on to investigating authorities in individual cases.

In particular, the following information is stored in the log files:

  • IP address (internet protocol address) of the device from which the online offering is accessed; 
  • Internet address of the website from which the online offering was called up (so-called origin or referrer URL); 
  • Name of the service provider from which the online offering was accessed; 
  • Name of the retrieved data or information; 
  • Date and time as well as duration of access; 
  • Amount of data transmitted; 
  • Operating system and information on the internet browser used, including installed add-ons (e.g. for Flash Player); 
  • http status code (e.g. “request was successful” or “requested data not found”). 

Making personal data available may also be prescribed by law (e.g. through tax regulations).

Legitimate interests in processing

If the processing of personal data is based on article 6 f of the GDPR, our legitimate interest is managing our business operations, particularly regarding the well-being of our employees and the business owners.

Cookies

What are cookies?

Cookies are small text files that are transferred when visiting a website and stored in the user’s browser. If the respective website is called up again, the user’s browser sends the contents of the cookies back and thereby allows for the user to be remembered. Certain cookies are automatically deleted after finishing the browser session (so-called session cookies), while others are stored in the user’s browser for a set time or permanently and then delete themselves independently (so-called temporary or persistent cookies).

Which data are stored in cookies?

Generally, no personal data are stored in cookies, only an online identification.

How can you prevent the use of cookies or delete cookies?

You can deactivate the storage of cookies via your browser settings and delete already stored data at any time in your browser. However, please note that this online offering may not work without cookies or may only work with limited functionality. Please also be aware that objections to the creation of user profiles partly function via a so-called “opt-out cookie”. Should you delete all cookies, an objection is potentially no longer taken into account and you will therefore need to repeat the process of objecting.

What kind of cookies do we use?

Essential cookies

Certain cookies are necessary for us to make our online offering available in a secure way. This category includes cookies that serve to identify or authenticate our users, cookies that temporarily store certain user input (e.g. shopping cart or online form contents), cookies that store certain user preferences (e.g. search or language settings), cookies that store data to guarantee the undisturbed function of video or audio contents.

Google Analytics

This website uses Google Analytics, a web analysis service by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie on your use of this website is generally transmitted to a Google server in the USA and stored there. However, in case IP anonymization is activated on this website, Google will shorten your IP address within European Union member states or in other contracting parties to the Agreement on the European Economic Area beforehand. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website to compile reports on your website activities and to perform other services for the website operator that are connected to website and internet use. The IP address transmitted by your browser within the framework of Google Analytics is not merged with any other data by Google. You can prevent the storage of cookies by adjusting your settings in your browser software. However, we would like to point out that, if you do so, you may not be able to use all of the website’s features to their full extent. Additionally, you can prevent the collection of data generated by the cookie that relates to your use of the website (incl. your IP address) and transmission to Google, as well as the processing of these data through Google, by clicking on the following link (http://tools.google.com/dlpage/gaoptout?hl=de) and downloading and installing the browser plugin.

You can prevent data collection through Google Analytics by clicking on the following link. It will set an opt-out cookie that will prevent the collection of your data when you visit this website in the future.

An explanation and support for the developer can be found here: 

Live chat

We use the service Zopim by the company Zendesk (zendesk.com) to offer a live chat. Here, data are transmitted that serve as documentation in customer service. The collected data include: chat record, name given, IP address, country of origin, and other personal information, depending on the details given. These data are not passed on to third parties and serve to process and document requests. By using the chat, you give your consent to these conditions. You can find further information on Zendesk’s chat and privacy policy here.

Ticket system

We use the ticket system Zendesk, a customer service platform provided by Zendesk Inc., 989 Market Street #300, San Francisco, CA 94102, to respond to customer enquiries. To do so, the data necessary to the enquiry are collected and processed via our website. Zendesk is a certified participant of the data protection agreement Privacy Shield and thereby meets all requirements for legal processing. More information on data processing through Zendesk can be found in Zendesk’s privacy policy. If you have any questions, you can also contact the data protection officer at Zendesk directly: privacy@zendesk.com.

Hotjar

This website uses Hotjar, an analysis software provided by Hotjar Ltd. (“Hotjar”) (http://www.hotjar.com, Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta, Europe). Hotjar enables the measurement and evaluation of usage behavior (clicks, mouse movements, scroll heights, etc.) on our website. The information generated through the “tracking code” and “cookie” when you visit our website are transmitted to the Hotjar servers in Ireland and stored there. The tracking code collects the following information:

Device-dependent data

The following information can be tracked through your device and your browser:

  • Your device’s IP address (collected and stored in an anonymized format)
  • Your email address, including your first and last name, insofar as you have provided us with this information via our website
  • Screen size of your device
  • Device type and browser information
  • Geographic location (country only)
  • Your preferred language for viewing our website
  • User interactions
  • Mouse events (movement, position, and clicks)
  • Keystrokes
  • Log files

The following data are automatically created by our server when Hotjar is used:

  • Related domain
  • Pages visited
  • Geographical location (country only)
  • Your preferred language for viewing our website
  • Date and time the website was accessed

Hotjar will use this information to evaluate your use of our website, create usage reports, as well as other services that relate to the website’s use and internet analysis. Hotjar also uses third-party services to provide services such as Google Analytics and Optimizely. These third-party companies can store information sent by your browser as part of your website visit such as cookies or IP requests. For more information on how Google Analytics and Optimizely store and use data, please review their respective data protection policies. If you continue to use this website, you agree to the processing of data by Hotjar and its third-party providers as outlined above within the framework of their data protection policies.

The cookies used by Hotjar have different periods of validity; some remain valid for up to 365 days, others only remain valid for the duration of your current visit. You can prevent Hotjar from collecting data by clicking on the following link and following the instructions outlined there:

Hotjar Opt-out

Data protection in application procedures

To process applications, we collect personal data from applicants. If an employment contract is concluded, these will continue to be stored for employment relationship purposes. This occurs in accordance with legal provisions. If the application is unsuccessful, the application documents will be deleted after at most two months. An exception is made if the application documents must be stored as burden of proof in Equality Act proceedings, for example, or if we have other legitimate interests. Should we save application documents in our applicant pool for a longer period of time, we will ask for your consent.

Rights of persons affected

You have the right to access information as well as – under certain conditions – to rectification, deletion, limitation of processing, or objection to processing of your personal data and – as of May 25, 2018 – to data portability. You can also object to the processing of your personal data for commercial purposes (“objection to advertising”). Please note that, for organizational reasons, an overlap may occur of your objection and the use of your data within the scope of an already running campaign. Provided that you have given us permission to process your data, you can recall this at any time with effect for the future. The legality of the processing of your data remains unaffected by this up until the revocation. Please use the information at the beginning of this data protection policy for the assertion of your rights. Please ensure that it is possible for us to clearly identify your person. 

Right of appeal with the regulatory authority

You have the right to file a complaint with a data protection authority. You can contact the data protection authority responsible for your place of residence or your federal state or the data protection authority responsible for our company. This is: the Bavarian State Office for Data Protection Supervision (Bayerisches Landesamt für Datenschutzaufsicht, BayLDA), Promenade 27, 91522 Ansbach, Germany, poststelle@lda.bayern.de.

Contact

To receive information or make suggestions on the topic of data protection, you are welcome to contact us or our data protection officer via email at epost@datenschutz-agentur.de. If you would like to contact us, you can reach us through the contact data given at the beginning of this data protection policy.

Safety precautions and notes on technology

All employees at our company are regularly trained in matters of data protection and are obligated to observe data protection regulations. Our computer center as well as our internal IT department are continually adapting the technological safety precautions to current circumstances and requirements. Both are subject to constant monitoring through our internal processes and our data protection officer. Nonetheless, internet technologies may be affected by security gaps, as a result of which comprehensive security cannot be fully guaranteed. For this reason, our users can also transmit data through other contact options such as telephone or fax. 

The following technology notices can help you adjust the data protection settings of your browser.

Internet Explorer: 

Instructions available at 

Instructions available at 

Instructions available at 

Instructions available at 

Date: December 10, 2017