Your Tasks:

• Setting up and managing the (remote) customer support team

• Implementation of deep dive analyses

• Coaching and controlling of team membersAnalysis and optimization of existing processes, strategies and procedures

• Setting and maintaining quality standards for support

Your Profile:

• At least 5 years in a leading position in customer support, in addition to a professional career in software support

• Bachelor's degree in computer science, engineering or equivalent professional experience

• Strong oral and written communication skills in German and EnglishProfound knowledge in the area of Windows 7, 8, 10 and Windows Server 2012, 2016, 2019 as well as with Active Directory

• Experience around Terminal Server, desktop virtualization techniques, knowledge in administration

• Knowledge in the areas of network technology, firewall, DMZ and Proxyserver

• High comprehension of complex relationships and systems

• High willingness to further educate oneself autodidactically

Preferred Additional Qualifications:

• Experience in an enterprise organization where the support function has interdependencies with engineering, development, etc. 
• Experience leading in a remote, fast growing organization 

Our Offer:

• Independent work in our team
• Possibility of a management position if suitably qualified
• Varied tasks in an expanding company with above average growth dynamics
• Performance-related remuneration and great employee discounts
• Personal mentoring and thorough training for an optimal start

You have the above skills and even some more? Then you are the right candidate for us!