3rd Level Support Engineer (m/f/d)

MATESO GmbH is expanding very strongly and continuously developing both nationally and internationally. We are pushing our product "Password Safe by MATESO" to become a global player! For the support area we are looking for a Support Engineer (m/f/d) for 3rd level as soon as possible.



Location-independent (preferably Augsburg / Berlin)

Your Tasks:

  • Recording, processing, documenting and solving product-specific support requests
  • Customer support remotely and on site if required
  • Active follow-up of customer problems and cooperation to increase customer satisfaction
  • In-depth analysis and reproduction of problems
  • Elaboration of workarounds incl. development of SQL statements
  • Creation of publications such as whitepapers, training materials, documentation, knowledge base articles and presentations
  • Administration and maintenance of the test systems
  • Recording of new feature requests
  • Independent introduction of auxiliary tools and necessary tool maintenance


Your Profile:

  • Strong oral and written communication skills in German and English
  • Experience in 3rd level support and in the area of problem analysis
  • university or college degree in computer science or, alternatively, training in the IT sector or comparable knowledge acquired in practice
  • Profound knowledge in the area of Windows 7, 8, 10 and Windows Server 2012, 2016, 2019 as well as with Active Directory
  • Experience around Terminal Server, desktop virtualization techniques Knowledge in administration
  • Knowledge in the areas of network technology, firewall, DMZ and Proxyserve
  • High comprehension of complex interrelations and systems
  • High willingness to educate themselves autodidactically
  • If you are far away from Augsburg/Berlin: the willingness to travel to Augsburg/Berlin at least once a month for about two days at a time


Preferred Additional Qualifications:

  • Interest in JS and Powershell Scripting
  • Experience with AWS and Azure


Our Offer:

  • Independent work in our team
  • Possibility of a management position if suitably qualified
  • Varied tasks in an expanding company with above average growth dynamics
  • Performance-related remuneration and great employee discounts
  • Personal mentoring and thorough training for an optimal start



You have the above skills and even some more? Then you are the right candidate for us!

30 Days 



Smart Work


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