3rd Level Support Engineer (m/f/d)

MATESO GmbH is expanding very strongly and continuously developing both nationally and internationally. We are pushing our product "Password Safe by MATESO" to become a global player! For the support area we are looking for a Support Engineer (m/f/d) for 3rd level as soon as possible.
 

 

 

Location-independent (preferably Augsburg / Berlin)

Your Tasks:

  • Recording, processing, documenting and solving product-specific support requests
  • Customer support remotely and on site if required
  • Active follow-up of customer problems and cooperation to increase customer satisfaction
  • In-depth analysis and reproduction of problems
  • Elaboration of workarounds incl. development of SQL statements
  • Creation of publications such as whitepapers, training materials, documentation, knowledge base articles and presentations
  • Administration and maintenance of the test systems
  • Recording of new feature requests
  • Independent introduction of auxiliary tools and necessary tool maintenance

 

Your Profile:

  • Strong oral and written communication skills in German and English
  • Experience in 3rd level support and in the area of problem analysis
  • university or college degree in computer science or, alternatively, training in the IT sector or comparable knowledge acquired in practice
  • Profound knowledge in the area of Windows 7, 8, 10 and Windows Server 2012, 2016, 2019 as well as with Active Directory
  • Experience around Terminal Server, desktop virtualization techniques Knowledge in administration
  • Knowledge in the areas of network technology, firewall, DMZ and Proxyserve
  • High comprehension of complex interrelations and systems
  • High willingness to educate themselves autodidactically
  • If you are far away from Augsburg/Berlin: the willingness to travel to Augsburg/Berlin at least once a month for about two days at a time

 

Preferred Additional Qualifications:

  • Interest in JS and Powershell Scripting
  • Experience with AWS and Azure

 

Our Offer:

  • Independent work in our team
  • Possibility of a management position if suitably qualified
  • Varied tasks in an expanding company with above average growth dynamics
  • Performance-related remuneration and great employee discounts
  • Personal mentoring and thorough training for an optimal start

 


 

You have the above skills and even some more? Then you are the right candidate for us!

30 Days 
Holiday

Free
Goodies

Comfort
Workplace

Flexitime

Company
Pension

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