{"id":894316,"date":"2022-09-19T17:20:48","date_gmt":"2022-09-19T17:20:48","guid":{"rendered":"https:\/\/www.passwordsafe.com\/?page_id=894316"},"modified":"2022-10-12T13:38:05","modified_gmt":"2022-10-12T13:38:05","slug":"nw-customer-faq","status":"publish","type":"page","link":"https:\/\/www.passwordsafe.com\/en\/nw-customer-faq\/","title":{"rendered":"nw-customer-faq"},"content":{"rendered":"

What will happen to <\/span>MATESO<\/span> as a company?<\/span><\/h3><\/div>

The product you <\/span>know<\/span> and use will continue. Support will remain the same. All outstanding quotes will be honored. <\/span>The leadership team will <\/span>help <\/span><\/span>integrate<\/span><\/span><\/span> the company<\/span> into <\/span>Netwrix<\/span> and work with the <\/span>Netwrix<\/span> executive management<\/span> team <\/span>to <\/span>help <\/span>lead <\/span>the <\/span>MATESO<\/span> business<\/span> into this exciting new phase of operation.<\/span><\/span><\/p> <\/div>

Who is <\/span>Netwrix<\/span>?<\/span><\/span><\/h3><\/div>

Netwrix is a global software company focused on data security. Simply put, Netwrix solutions help organizations identify and control access to sensitive, regulated and business-critical data. More broadly, they help customers realize the full business value of their enterprise content, get fewer audit findings with less effort and expense, and increase the productivity of their IT teams and knowledge workers.\u00a0<\/span>\u00a0<\/span><\/p>

Founded in 2006, Netwrix now serves more than 11,500 organizations worldwide. The company has earned more than 150 industry awards and been named to both the Inc. 5000 and Deloitte Technology Fast 500 lists of the fastest growing companies in the U.S.<\/span>\u00a0<\/span><\/p>

For more information, visit <\/span>www.netwrix.com<\/span><\/a>.<\/span><\/p> <\/div>

How will this affect <\/span>Password Secure<\/span>?<\/span><\/span><\/h3><\/div>

MATESO<\/span> will continue to offer its powerful <\/span>German-made <\/span>product and<\/span> provide timely support and product updates to customers<\/span>.<\/span> Meanwhile<\/span>, <\/span>the exten<\/span>sive<\/span> Netwrix<\/span> data security product portfolio <\/span>will<\/span> afford you <\/span>valuable<\/span> options to <\/span>more cost-effectively address a broader range of your cybersecurity and compliance needs<\/span> from a single innovative and trusted vendor.<\/span><\/span><\/p> <\/div>

What will happen to <\/span>the MATESO <\/span>brand?<\/span><\/span><\/h3><\/div>

In the near term, both companies will continue to operate as separate, standalone brands with the exception that <\/span>MATESO<\/span> will be known as \u201c<\/span>MATESO<\/span>, now part of <\/span>Netwrix<\/span>.\u201d <\/span>T<\/span>he combined leadership teams will determine the business brand, <\/span>vision<\/span> and strategy. This information will be communicated in a transparent and timely manner.<\/span><\/span><\/p> <\/div>

How will th<\/span>e acquisition<\/span> affect previous or ongoing sales and support cont<\/span>r<\/span>acts?<\/span><\/span><\/h3><\/div>

MATESO will continue to operate as before. It will honor all previous commitments, including current support contracts, ongoing projects and outstanding sales quotes.\u00a0<\/span>\u00a0<\/span><\/p>

If you receive invoices from a certified partner, your billing process will not change. If you receive them from MATESO, then <\/span>starting soon, <\/span>invoices will be emailed from <\/span><\/b>accounting@netwrix.com<\/span><\/b><\/a>. <\/span>To ensure receipt of these and other future communications, please whitelist the netwrix.com domain.\u00a0<\/span>\u00a0<\/span><\/p>

In order to facilitate electronic payments, <\/span>please <\/span>establish Netwrix as a vendor in your systems<\/span><\/b>. P<\/span>lease send an email to <\/span>Mateso.Acquisition@netwrix.com<\/span><\/a> with the subject \"Requesting Netwrix Supplier Information\" and we will provide a document with all the necessary details.<\/span>\u00a0<\/span><\/p>

We will notify you separately of any other operational changes to the current processes as our two businesses work together in the coming months.<\/span><\/p> <\/div>

How will the acquisition impact customer service and support?<\/span><\/span><\/h3><\/div>

Our commitment to servicing and supporting our customers <\/span>does not change<\/span>. <\/span>MATESO<\/span> customers will continue to receive the high-quality customer service<\/span> and technical support<\/span> they receive today through the <\/span>same <\/span>systems and resources they currently use. Over time, our leadership team will evaluate how to structure our support programs to <\/span>best serve<\/span> our present and future customers.<\/span><\/span><\/p> <\/div>

Who should I call i<\/span>f I have <\/span>a support issue?<\/span><\/span><\/h3><\/div>

You should continue to use the same <\/span>method of getting support<\/span> that you use today<\/span>. <\/span>For technical concerns, s<\/span>imply <\/span>submit a ticket via the MATESO <\/span><\/span>support portal<\/span><\/span><\/a>.<\/span><\/span><\/p> <\/div>

Who should I call <\/span>for<\/span> a sales<\/span> or<\/span> renewal inquiry?<\/span><\/span><\/h3><\/div>

Please submit your sales<\/span> and <\/span>renewal inquiries through the same channels you used before. <\/span>We will notify you if <\/span>the contact details change.<\/span><\/span><\/p> <\/div>

Who should I contact if I have further questions?<\/span><\/span><\/h3><\/div>

If you have <\/span>other <\/span>questions, please send them to<\/span> <\/span>Mateso.Acquisition@netwrix.com<\/span><\/span><\/a>.<\/span><\/span><\/p> <\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-894316","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nnw-customer-faq – Password Secure<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.passwordsafe.com\/en\/nw-customer-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"nw-customer-faq – Password Secure\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.passwordsafe.com\/en\/nw-customer-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Password safe - 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